faq-en

Last Updated:

22 janv. 2026

  1. What is KlandoRide?

KlandoRide is a carpooling platform operating primarily in the Republic of Guinea. It allows drivers and passengers to share trips and related costs in a simple, practical, and secure way.

  1. Is KlandoRide free to use?

Yes. Downloading and using KlandoRide is free. You only pay when you book a trip, and drivers earn when they share a ride.

  1. Do I need an account to use KlandoRide?

Yes. Creating an account helps keep the community safe and ensures a trusted experience for both drivers and passengers.

  1. Can I be both a driver and a passenger?

Yes. You can switch between driver and passenger roles at any time within the app.

  1. Where is KlandoRide available?

KlandoRide is available across Guinea for local and intercity trips. We are actively working to expand to other regions.

  1. How does carpooling work on KlandoRide?

Drivers publish trips with available seats. Passengers book a seat, travel together, and share the cost of the trip.

  1. Is KlandoRide safe?

Yes. Safety is a priority on KlandoRide.

We apply:

  • Driver verification (license, vehicle registration, insurance)

  • Passenger verification (ID document and photo)

  • Secure in-app payments

  • Ratings and reviews after each trip

  • Customer support availability

  1. How can I pay for a trip?

Payments are made securely in the app using supported mobile money and card payment methods, including Orange Money, MoMo, SutraPay, PayCard, Visa, and Mastercard.

  1. Can I pay with cash?

No. KlandoRide does not support cash payments. Cashless payments help improve safety, reduce disputes, and support digital transportation in Guinea.

  1. . When do drivers get paid?

Drivers are paid after successfully completing a trip. Payments are typically processed within 2 hours after the ride is marked as completed.

  1. . Where and how do drivers get paid?

Drivers receive their earnings through the payout method selected in the app. Available options may include Orange Money, MoMo, Sutra, Kulu, PayPal, or other supported providers.

  1. . How do I set up or change my payout method?

Drivers can add or update their payout method at any time from the app settings. Payment details must be accurate to avoid delays.

  1. . Why is my driver payment delayed?

Payment delays may occur due to verification checks, incorrect payout details, technical issues, or pending trip validation. If the delay continues, please contact KlandoRide support.

  1. . What are KlandoRide service fees?

Passengers do not pay any additional service fees beyond the trip cost displayed in the app.

KlandoRide applies a small percentage fee to the driver’s fare to support identity verification, customer support, platform maintenance, security, and the continuous improvement of the service.

  1. . Drivers – What should I do before my first trip?

Before your first trip, make sure you have valid documents, arrive on time, respect traffic laws, and maintain a polite and professional attitude.

  1. . Drivers – How do bookings and payments work?

Drivers receive a notification when a passenger books a seat. Payments are processed in the app, and driver payouts occur after the trip is completed.

  1. . Drivers – Can I cancel a trip?

Yes. Drivers are encouraged to cancel at least 24 hours in advance. If passengers have already booked, please contact KlandoRide support.

  1. . Passengers – What should I do before the trip?

Before departure, ensure you have valid identification, arrive on time, respect the driver and vehicle rules, and confirm your booking.

  1. . Passengers – How do I cancel or report a lost item?

Cancellations can be made in the app. Fees may apply depending on timing. For lost items, contact KlandoRide support as soon as possible.

  1. . What if the driver does not show up?

If the driver does not arrive at the meeting point, wait for the required grace period, then contact KlandoRide support so we can assist you.

  1. . Why was my booking cancelled?

A booking may be cancelled due to driver cancellation, passenger cancellation, payment issues, or unforeseen situations such as safety concerns, vehicle breakdown, or weather conditions.

  1. . How do I dispute a payment?

If you believe a payment is incorrect, contact KlandoRide support and provide the trip details. The case will be reviewed and a response provided.

  1. . What if there is a conflict or inappropriate behavior?

Remain calm and respectful. Report the issue through the app or to customer support. KlandoRide may take action, including warnings, suspension, or account removal.

  1. . What should I do in case of an accident?

Ensure everyone’s safety, contact emergency services if needed, and inform KlandoRide as soon as possible. Legal responsibility remains with the driver and their insurance.

  1. . What is the minimum age to use KlandoRide?

KlandoRide is intended primarily for users aged 18 and above. Minors may only use the service under the supervision and responsibility of a legal guardian.

  1. . Can I delete my KlandoRide account?

Yes. To request account deletion, please contact KlandoRide customer support. Some data may be retained to meet legal or security requirements.

How can I contact KlandoRide?

For any questions or assistance, please contact us through the official support channels: support@klandoride.com