Privacy Policy

Last Updated:

Jan 22, 2026

1. Information We Collect

We may collect the following categories of information when you use KlandoRide:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Profile photo

  • Account login credentials

  • Driver or passenger verification details (such as identity documents, where required)

b. Financial Information

  • Payment method details

  • Transaction history related to trips and services

  • Payout information for drivers

Note: Payment information is processed securely through trusted third-party payment providers.

c. Trip and Location Data

  • Pickup and drop-off locations

  • Trip routes, dates, and times

  • Ride history and preferences

d. Usage and Device Data

  • IP address

  • Device identifiers

  • Operating system and app version

  • Interaction data within the app

e. Cookies and Tracking Technologies

We may use cookies or similar technologies on our website to enhance functionality and user experience. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information collected to:

  • Provide, operate, and maintain KlandoRide services

  • Match drivers and passengers and facilitate trips

  • Process payments and payouts securely

  • Improve app performance, features, and user experience

  • Enhance safety, security, and fraud prevention

  • Communicate service updates, notifications, and support messages

  • Comply with legal, regulatory, and contractual obligations

3. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

  • Encryption of sensitive information

  • Secure storage and access controls

  • Regular system monitoring and security updates

  • Limited access to personal data on a need-to-know basis

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

4. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

  • With Service Providers: Trusted partners who assist with payment processing, identity verification, analytics, or customer support

  • For Safety and Legal Reasons: When required to comply with the law, respond to lawful requests, or protect the rights and safety of users and KlandoRide

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and review your personal information

  • Update or correct inaccurate data

  • Request deletion of your account and personal data

  • Restrict or object to certain data processing activities

  • Opt out of non-essential communications

To exercise your rights, please contact us using the information provided below.

6. Third-Party Links

Our website or app may contain links to third-party websites or services. KlandoRide is not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

7. Children’s Privacy

KlandoRide is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal data, please contact us immediately so we can take appropriate action.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide and improve our services

  • Fulfill legal and regulatory requirements

  • Resolve disputes and enforce our agreements

When data is no longer required, it is securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@klandoride.com